Dealz offers (at the sole discretion of the store manager) an exchange or refund on unopened items returned within 28 days of purchase.
The item must be returned in its original packaging, in a resalable condition and with a valid proof of purchase. We regret that due to health and hygiene reasons, unless the item is faulty, we cannot offer an exchange or refund on liquids, food items, pierced jewellery items, underwear or swimwear (if the hygiene label has been removed). Kindly note that we are unable to exchange or refund the following products and services purchased at our stores: domestic sim cards, domestic and international top ups and eGift cards.
Pep&Co Stores – In addition to the above, we also offer a 101 Day Guarantee on all items of our Pep&Co School Wear range. This means that if you’re not entirely satisfied with any purchase from this range, you can return it within 101 days of purchase in order to receive an exchange or full refund.
This policy is offered in addition to your statutory rights.

This will be at the sole discretion of the manager of the store from which the product was purchased. Please contact the store manager directly. All our store telephone numbers can be located by visiting our Store Finder.

You can return the product(s) to any Dealz store.

Please take the product with your valid till receipt or other proof of purchase to your nearest Dealz store, for the attention of the Store Manager who will be able to assist your further.