arrow_up basket Checkbox Checkbox chevon_down close close_small plus delivery email end error F_icon heart heart_full instagram_white menu minus orders pinterest plus plus_circle plus_minus pound Checkbox question radio_checked radio_unchecked search plus plus Group 4 plus Tick Icon / Recent orders Icon / Rewards

FAQs


Dealz Stores


Where is my nearest store?

Please visit our Store Finder. Enter your town or postcode into the box and click “GO”. You’ll be provided with a list of the first five Dealz stores nearest to the post code that you entered.

Where can I find the telephone number of my local store?

If you’ve recently shopped with us, you’ll find the telephone number of the store on the top of your receipt. You can also visit our Store Finder, enter the nearest postcode or name of the town for the store that you’re looking for, and click “GO”. You’ll be provided with a list of the first five Dealz stores nearest to the post code that you entered.

What are the opening hours of my local store?

The opening times of all Dealz stores are listed on our website, on the Store Finder page. Opening times may vary during Bank and public holidays.

How can I suggest a location in which Dealz should open a store?

You can submit your suggestion by clicking on the following link: Contact Us


Tell me more about your products


Can my local store reserve products for me?

Subject to availability and the discretion of the Store Manager, your local store may be able to reserve products for you. Please contact your local store by using our Store Finder.

How do I obtain further information or instructions regarding a product I have purchased from Dealz?

Please submit your enquiry, including the brand name and barcode number from the packaging to our Customer Relations team here. Our team aim to acknowledge your enquiry within 7 working days.

How do I obtain a safety data sheet for a product purchased from Dealz?

Please submit your request, including the product number or barcode number from the packaging to our Customer Relations Team here. Our team aim to acknowledge your enquiry within 7 working days.

My local store has sold out of the product I’m looking for, where can I find it?

Please contact your local store directly where one of our colleagues can check availability of stock. Use our Store Finder to find your nearest stores telephone number.

Does my local store have a particular product in store?

Please contact your local store directly where one of our colleagues can check availability of stock. Use our Store Finder to find your nearest stores telephone number.

A product leaked over me / my clothes whilst shopping in the store, what can I do?

Please contact your local store manager or contact our Customer Relations team here.

Can products be bought in bulk directly from the Dealz’s warehouse?

Dealz does not operate a wholesale business.

Can I buy in bulk from a Dealz store?

Generally, Dealz does not promote bulk purchases in store. We would recommend that you speak directly to the manager of the store from which you wish to make the purchase as all sales are at the discretion of our store managers.

Does Dealz offer any discount on large purchases?

To enable us to offer such amazing value to our customers, Dealz operates on a very small profit margin. Therefore, we are unable to offer further discounts on any purchase, regardless of the transaction value.


What if I’m not happy?


How can I make a complaint about a product which I purchased from Dealz?

Any such complaint should initially be discussed with the manager of the store from which the product was purchased, or alternatively with the manager of your local Dealz store. When making the complaint, the product should be returned to the store, along with your till receipt or other proof of purchase. If the complaint cannot be resolved by the manager, the manager may complete a product complaint form which will then be forwarded, along with the product for investigation by our Customer Relations and Quality Assurance Team at Head Office. In such instances, you should expect to receive a response from our Customer Relations Team within 28 days of receipt of the product.

I am not satisfied with the service I received in store, what can I do?

Please discuss your concerns directly with the manager of the store you visited, who will do everything possible to help deal with your issue.

I’m not satisfied with the service I received in store, what can I do?

Please raise your concerns with the Store Manager and they will endeavour to resolve your issue. If you wish to escalate this matter, you can contact our Customer Relations team.

I am not happy with the outcome of my complaint which was discussed with a Dealz store manager, what further action can I take?

A complaint can be submitted online to our Customer Relations Team by clicking on the following link :Contact Us.

I’m really pleased with the service I received from Dealz today, how can I pass my comments on?

We’d love to hear from you. Please submit your comments online to our Customer Relations Team here and we will be pleased to share your comments with our colleagues.

Not found what you are looking for?

Contact our Customer Relations team here or alternatively you can call us on 0333 234 1877.


What are your return / refund policies?


What is Dealz’ return policy?

Dealz offers (at the sole discretion of the store manager) an exchange or refund on unopened items returned within 28 days of purchase.
The item must be returned in its original packaging, in a resalable condition and with a valid proof of purchase. We regret that due to health and hygiene reasons, unless the item is faulty, we cannot offer an exchange or refund on liquids, food items, pierced jewellery items, underwear or swimwear (if the hygiene label has been removed). Kindly note that we are unable to exchange or refund the following products and services purchased at our stores: domestic sim cards, domestic and international top ups and eGift cards.
Pep&Co Stores – In addition to the above, we also offer a 101 Day Guarantee on all items of our Pep&Co School Wear range. This means that if you’re not entirely satisfied with any purchase from this range, you can return it within 101 days of purchase in order to receive an exchange or full refund.
This policy is offered in addition to your statutory rights.

Can I return an unopened product after the 28 day return period has expired?

This will be at the sole discretion of the manager of the store from which the product was purchased. Please contact the store manager directly. All our store telephone numbers can be located by visiting our Store Finder.

I’m not satisfied with the service I received in store, what can I do?

Please raise your concerns with the Store Manager and they will endeavour to resolve your issue. If you wish to escalate this matter, you can contact our Customer Relations team.

Does the product have to be returned to the same Dealz store from which it was purchased in order to receive a refund or exchange or can it be returned to any store?

You can return the product(s) to any Dealz store.

The product I purchased is faulty, what can I do?

Please take the product with your valid till receipt or other proof of purchase to your nearest Dealz store, for the attention of the Store Manager who will be able to assist your further.

Not found what you are looking for?

Contact our Customer Relations team here or alternatively you can call us on 0333 234 1877.


I have a payment query


After checking my receipt I believe that I have been overcharged, what can I do?

Please contact the manager of the store at which you believe you have been overcharged immediately. The telephone number of the store can be located by using the Store Finder.

I believe that I have been short changed, but did not discover this until after I left the store, what can I do?

Please contact the store with your till receipt details or return to the store and ask to speak to the Store Manager.

What is your VAT Registration Number?

Our VAT number in Ireland is IE9798866A. The UK VAT registration number for our parent company Poundland is 547-5122-45

Not found what you are looking for?

Contact our Customer Relations team here or alternatively you can call us on 0333 234 1877.


What are your age-restricted policies?


What is your policy regarding the sale of age restricted products?

Dealz operates a Challenge 25 policy on all age restricted products, which includes some knives, glues, and tobacco-related products. Please read the leaflets and posters in our stores for more detailed information.

What is Dealz’s company policy regarding the sale of pharmaceutical goods?

It is company policy not to sell pharmaceutical goods to anyone under the age of 16. Selected pharmaceutical products, such as paracetamol, aspirin and ibuprofen are restricted to a maximum of 1 pack per customer.

Not found what you are looking for?

Contact our Customer Relations team here or alternatively you can call us on 0333 234 1877.


Other – Jobs / Charity


Do you have any job vacancies?

All of our job vacancies are listed on our Careers website. Click here to go straight there for more information: Dealz Careers.

Does Dealz operate a franchise scheme?

No, we do not operate any franchises. All Dealz stores are owned by the company.

How do I become a supplier of Dealz?

To submit your details, please click on the following link: contact us. In the form, please select “Supplying Dealz” from the drop down list. Once submitted your enquiry will be forwarded directly to our Buying Team.

I am involved in a fund-raising event to raise money for charity – would Dealz make a donation?

To be considered for a small donation, please send your written request to the following address:
PLDZ, Pattison House, Midland Road, Walsall, WS1 3TX.
Alternatively, follow this link to: Contact Us.

Does Dealz offer sponsorship?

Dealz does not offer sponsorship. Instead we are committed to our “Charity of the Year” campaign. We select one charity which the Company will provide support to throughout the year. Our appointed charity is Make a Wish Ireland.

Not found what you are looking for?

Contact our Customer Relations team here or alternatively you can call us on 0333 234 1877.