FAQs

Click on the links below to jump to the each section and easily find the answer to your question!Dealz-Store-01[1]

If you still have a question after reading this page, please use the link to our Contact Us form.

Dealz Stores

Q.  Where is my nearest store?

A.  Please visit our Store Finder. Enter your town or city into the box and click on the “GO” button. You will be provided with a list of the five Dealz stores nearest to the town / city that you entered.

Q.  How can I obtain the telephone number of a Dealz store?

A.  All our store telephone numbers are listed on our website. Please visit our Store Finder, enter the nearest town or city for the store that you’re looking for, and click on the “GO” button. You will be provided with a list of the five Dealz stores nearest to the town or city that you entered.

Q.  What are the opening times of my local store?

A.  The opening times of all Dealz stores are listed on our website, on the Store Finder page. Opening times may vary during Bank and public holidays. Please contact your local store directly to obtain the opening hours during public holidays or call Customer Relations.

Q.  Will Dealz be opening a store in my local area?

A.  All new stores which are due to be opened are listed on our website. Please click on the following link for more information: New stores.

Q.   How can I suggest a location in which Dealz should open a store?

A.  You can submit your suggestion by clicking on the following link: Contact Us.

Tell me more about products

Q.  Can my local store reserve products for me?

A.  Subject to availability, your local store may be able to reserve specific products for you. Please contact your local store for more information – Store Finder.

Q.  How do I obtain further information or instructions regarding a product I have purchased from Dealz?

A.  Please submit your enquiry, in as much detail as possible to our Customer Relations Team by clicking on the following link: Contact Us.  You should expect to receive a response from our Customer Relations Team within 3 working days of submitting your request.

Q.  How do I obtain a data safety sheet for a product purchased from Dealz?

A.  Please submit your request to our Customer Relations Team by clicking on the following link: Contact Us.  A data sheet will be emailed or posted to you in due course.

Q.  I am trying to locate a product which I purchased from Dealz, but my local store has none. How can I obtain further stock?

A.  Please check with the manager of your local store in order to determine the availability of future stock. Please find you local stores phone number using our Store Finder.

If you still need help, please contact our Customer Relations Team: Contact Us.

Q.  Does my local store have a particular product in stock?

A.  Please contact your local store directly where one of our colleagues can check the availability of stock. All of our store telephone numbers can be located on our website by using our Store Finder.

Q.  A product leaked over me / my clothes whilst shopping in the store, what can I do?

A.  Please contact your local store manager or contact our Customer Relations Team: Contact Us.

Q.  Can products be bought in bulk directly from the Dealz’s warehouse?

A.  Dealz does not operate a wholesale business.

Q.  Can bulk purchases be made from any Dealz stores?

A.  Generally, Dealz does not promote bulk purchases. However we would recommend that you speak directly to the manager of the store from which you wish to make the purchase as all sales are at the discretion of our store managers. Our store telephone numbers can be located by clicking the following link:  Store Finder.

Q.  Does Dealz offer discount on large purchases?

A.  To enable us to offer such amazing value to our customers, Dealz operates on a very small profit margin. Therefore we are unable to offer further discounts on any purchase, regardless of the transaction value.

What if I’m not happy?

Q.  How can I make a complaint about a product which I purchased from Dealz?

A.  Any such complaint should initially be discussed with the manager of the store from which the product was purchased, or alternatively with the manager of your local Dealz store. When making the complaint, the product should be returned to the store, along with your till receipt or other proof of purchase.  If the complaint cannot be resolved by the manager, the manager may complete a product complaint form which will then be forwarded, along with the product for investigation by our Customer Relations and Quality Assurance Team at Head Office.  In such instances, you should expect to receive a response from our Customer Relations Team within 28 days of receipt of the product.

Q.  I am not satisfied with the service I received in store, what can I do?

A.  Please discuss your concerns directly with the manager of the store you visited, who will do everything possible to help deal with your issue.

Q.  I am not happy with the outcome of my complaint which was discussed with a Dealz store manager, what further action can I take?

A.  A complaint can be submitted online to our Customer Relations Team by clicking on the following link : Contact Us.  You should expect to receive a response from our Customer Relations Team within 3 working days of submitting your request.

Q.  I am pleased with the service that I received at Dealz, how can I pass my comments on?

A.  We would love to hear when we get it right. Please submit your comments online to our Customer Relations Team by clicking on the following link : Contact Us, and we will be pleased to share your comments with the store!

 

What are your return / refund policies?

Q.  What is Dealz’ return policy?

A.  Dealz offers (at the sole discretion of the store manager) an exchange or refund on unopened items returned within 7 days of purchase. The item must be returned with a valid proof of purchase and in its original condition. For health and hygiene reasons, food items, jewellery, liquids, underwear, swimwear and other items from time to time are excluded. This is in addition to your statutory rights.

Q.  Can I return an unopened product after the 7 day return period has expired?

A.  This will be at the sole discretion of the manager of the store from which the product was purchased. Please contact the store manager directly.  All our store telephone numbers can be located by visiting our Store Finder.

Q.  Does the product have to be returned to the same Dealz store from which it was purchased in order to receive a refund or exchange or can it be returned to any store?

A.  You can return the product(s) to any Dealz store.

Q.  The product I purchased is faulty, what can I do?

A.  Please take the product with your valid till receipt or other proof of purchase to your nearest Dealz store, for the attention of the Store Manager who will be able to assist your further.

 

I have a payment query

Q.  After checking my receipt I believe that I have been overcharged, what can I do?

A.  Please contact the manager of the store at which you believe you have been overcharged immediately. The telephone number of the store can be located by using the Store Finder page.

Q.  I believe that I have been short changed, but did not discover this until after I left the store, what can I do?

A.  Please contact the store with your till receipt details or return to the store and ask to speak the Store Manager.

Q.  What is your VAT Registration Number?

A.  Our VAT number in Ireland is IE9798866A. The UK VAT registration number for our parent company Poundland is 547-5122-45

 

What are your age-restricted policies?

Q.  What is your policy regarding the sale of age restricted products?

A.  Dealz operates a Challenge 25 policy on all age restricted products, which includes some knives, glues, and tobacco-related products. Please read the leaflets and posters in our stores for more detailed information.

Q.  What is Dealz’s company policy regarding the sale of pharmaceutical goods?

A.  It is company policy not to sell pharmaceutical goods to anyone under the age of 16. Selected pharmaceutical products, such as paracetamol, aspirin and ibuprofen are restricted to a maximum of 3 packs per customer.

 

Other – Jobs / Charity

Q.  Do you have any job vacancies?

A.  All of our job vacancies are listed on our Careers website. Click here to go straight there for more information: Dealz Careers.

Q.  Does Dealz operate a franchise scheme?

A.  No, we do not operate any franchises.  All Dealz stores are owned by the company.

Q.  How do I become a supplier of Dealz?

A.  To submit your details, please click on the following link: contact us. In the form, please select “Supplying Dealz” from the drop down list. Once submitted your enquiry will be forwarded directly to our Buying Team.

Q.  I am involved in a fund-raising event to raise money for charity – would Dealz make a donation?

A.  To be considered for a small donation, please send your written request to the following address:
Charity Requests, Poundland Limited, Wellmans Road, Willenhall, West Midlands, WV13 2QT.
Alternatively, follow this link to: Contact Us.

Q.  Does Dealz offer sponsorship?

A.  Dealz does not offer sponsorship. Instead we are committed to our “Charity of the Year” campaign. We select one charity which the Company will provide support to throughout the year. Our appointed charity is Make a Wish Ireland.

Did you find what you needed?

We hope you found the information you were looking for. If not, and you still have a question after reading this page, please contact Customer Relations via the Contact Us form or call our team on 1 89 09 30 843.

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